Stonebridge Publishers works with CMOLDS LLC, our authorized billing and technology services partner, to handle payment processing. When you make a payment for publishing services, the transaction will appear under CMOLDS LLC on your bank or credit card statement. Rest assured, this is a legitimate charge for services provided by Stonebridge Publishers.
The payment will appear as CMOLDS LLC, followed by a service description, such as “Publishing Services for [Book Title].” If you have any concerns, please don’t hesitate to reach out for clarification.
Yes, we offer secure credit/debit card payments. You can make payments easily through our invoicing system, which includes a direct link to process your payment securely.
Absolutely! If you prefer a bank transfer, we will provide our banking details upon request. Please note that bank transfers may take a few business days to process.
Yes, every transaction is followed by an invoice outlining the services provided, the amount paid, and the payment method. You’ll receive your invoice via email once the payment is processed.
Yes, Zelle is available for domestic payments. Please contact us to request our Zelle details.
Yes! You will receive an email receipt once your payment has been successfully processed.
For any questions or concerns about your payments, please contact us at [Support@stonebridgepublishers.com]. Our customer service team is ready to help you.
Refunds may be granted in special circumstances and are subject to review by our finance team. Services that have already commenced or been completed (such as editing, design, or formatting) are non-refundable. If you believe you are eligible for a refund, please contact us within 14 days of payment to initiate a review. Partial refunds may be considered depending on the progress of work delivered.
