StoneBridge Publishers partners with CMOLDS LLC and Optics Click Solution LLC as our authorized billing and technology service providers. When you make a payment for your publishing services, your bank or credit card statement may show either of these names. Rest assured, both are legitimate and secure billing partners for StoneBridge Publishers.
The payment will appear as "CMOLDS LLC" followed by a service description, such as “Publishing Services for [Book Title].” In some cases, it may also appear as "Optics Click Solution LLC" or in a similar format indicating publishing or author services. If you have any concerns or need clarification, please feel free to reach out.
Yes, we offer secure credit/debit card payments. You can make payments easily through our invoicing system, which includes a direct link to process your payment securely.
Absolutely! If you prefer a bank transfer, we will provide our banking details upon request. Please note that bank transfers may take a few business days to process.
Yes, every transaction is followed by an invoice outlining the services provided, the amount paid, and the payment method. You’ll receive your invoice via email once the payment is processed.
Yes, Zelle is available for domestic payments. Please contact us to request our Zelle details.
Yes! You will receive an email receipt once your payment has been successfully processed.
For any questions or concerns about your payments, please contact us at [Support@stonebridgepublishers.com]. Our customer service team is ready to help you.
Refunds may be granted in special circumstances and are subject to review by our finance team. Services that have already commenced or been completed (such as editing, design, or formatting) are non-refundable. If you believe you are eligible for a refund, please contact us within 14 days of payment to initiate a review. Partial refunds may be considered depending on the progress of work delivered.
