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Frequently Asked Questions

StoneBridge Publishers works with several authorized billing and technology partners to securely process payments worldwide. These include CMOLDS LLC, Optics Click Solution LLC, TechTrek Technologies LLC, and End-to-End Digitals Ltd. Any of these names may appear on your bank or credit card statement depending on your region and payment method. All partners are fully authorized and vetted providers for StoneBridge Publishers.

Your statement may list one of our official billing partners followed by a service description. Examples include:

The exact wording may vary slightly depending on your bank. A payment link is provided via our secure billing partners depending on your service, location, and the type of card being used.
If anything appears unclear, please feel free to contact us for verification, we’re always happy to help.

Yes, we offer secure credit/debit card payments. You can make payments easily through our invoicing system, which includes a direct link to process your payment securely.

Absolutely! If you prefer a bank transfer, we will provide our banking details upon request. Please note that bank transfers may take a few business days to process.

Yes, every transaction is followed by an invoice outlining the services provided, the amount paid, and the payment method. You’ll receive your invoice via email once the payment is processed.

Yes, Zelle is available for domestic payments. Please contact us to request our Zelle details.

Yes! You will receive an email receipt once your payment has been successfully processed.

For any questions or concerns about your payments, please contact us at [Support@stonebridgepublishers.com]. Our customer service team is ready to help you.

Refunds may be granted in special circumstances and are subject to review by our finance team. Services that have already commenced or been completed (such as editing, design, or formatting) are non-refundable. If you believe you are eligible for a refund, please contact us within 14 days of payment to initiate a review. Partial refunds may be considered depending on the progress of work delivered.

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